Eligible patients can register online. The form takes 5-10 minutes to complete. Check out our New Patients page to check your eligibility before completing the online form.

Normally, registrations are processed the same day, but it can take longer at the beginning of the academic year.  

If you have an urgent health issue, please complete the registration form and then call us on 020 7584 6301.

We can accept registrations from most students studying at Imperial College, Royal College of Art, and Royal College of Music. Some university staff members may also be eligible to register. Eligibility depends on your current address and status as a student or university staff member.

Local residents may also be able to register if they live within our local catchment area.

Please review the New Patients page to check your eligibility. If you are unsure after reading the new patients page then please get in contact with us and we can confirm your status.

Yes, and this will vary depending on whether you are a student, staff member or local resident. Please review the New Patients page for more information.

New patients should review our Registration Checklist on the New Patients page
The checklist includes;
-Downloading the NHS App
-Checking your vaccination record
-Set up a UK mobile number (overseas students)
-Sending medical records – if new to the NHS and have a regular prescription or a significant health problem
-Read our appointments and accessing healthcare information page

Ideally you want to be in London before submitting your registration. The registration process can be quick and you will lose access to your previous GP immediately.
For students living in halls they should wait until they have their hall room number.

Students do not need to provide any documents to register with us. You will be asked to provide your student ID number during registration. If you do not know your student ID, please include your university name in the student ID question box.

Identification such as passport or driving licence is needed to download the NHS App and connect it to your medical record.

For staff and local residents we may need to see evidence of university employment and your home address. We will contact you with further details.

Yes absolutely, the same eligibility requirements apply to international students. If you are taking regular medication, please provide copies of your past medical history with a translation. Please ensure you arrive with enough medication to last three months

Only family members living within the local catchment area are eligible to register. The local catchment area covers a small section of the SW7 postcode. Local residents should contact us at imperialcollege.hc@nhs.net to check their eligibility to register.

Most graduates move away from our practice area and need to register with a GP closer to their new home address.

There is a grace period for graduates still living in London where they can stay registered with us for a short period of time.

A GP Practice, or General Practitioner Practice, is a local medical centre where a team of GPs, nurses and other healthcare staff provide everyday primary healthcare services to a local community. The GP practice is usually the first point of contact for health issues.

A General Practitioner (GP), is a medical doctor who provides general, ongoing healthcare to patients. For complex issues requiring further investigation your GP may need to refer you to a specialist. 

Most NHS services are free if you have paid the Immigration Health Surcharge (IHS).  https://www.gov.uk/healthcare-immigration-application

There is a fixed prescription fee every time you are issued a prescription https://www.nhs.uk/nhs-services/prescriptions/ 
NHS Dental, Optician Services, and Assisted Conception may have additional fees applicable
https://www.nhs.uk/nhs-services/dentists/how-much-nhs-dental-treatment-costs

If you have not paid the IHS, you will have limited access to free services beyond primary care. Entry to Accident and Emergency (A&E) may be included, but you would be charged for investigations and/or admission costs.
Similarly you would be liable for costs if referred by a GP for investigations, specialist consultations, or surgery.

Under NHS guidelines, primary medical care—which includes appointments with a GP or nurse at a local surgery—is free for anyone living in the UK, regardless of nationality, immigration status, or visa duration.
Some family planning, contraception services may be available without charge.

For more information please review the UKCISA guide https://www.ukcisa.org.uk/student-advice/life-in-the-uk/healthcare/ 

You should have paid the immigration health surcharge to ensure you have access to NHS services whilst studying in the UK. Some shorter courses may not require IHS payment. Please read the UKCISA guide
https://www.ukcisa.org.uk/student-advice/life-in-the-uk/healthcare

Separately, private health insurance in the UK is an optional policy you pay for monthly or annually to cover the cost of private medical care. This is separate from the immigration health surcharge.

The Immigration Health Surcharge (IHS) is a mandatory fee paid during most online UK visa applications that allows foreign nationals access to the National Health Service (NHS) in a similar way to a permanent UK resident.

Please see https://www.gov.uk/healthcare-immigration-application for more information.

You will need to be registered with a GP Practice before you can book an appointment with a doctor. There is no requirement for you to be in the UK for a specific time before you can register with a GP.

You will need to see a GP to obtain and NHS referral to a specialist.

GP Services are not available unless you are registered with a GP.

Some walk-in centres, emergency departments and NHS 111 services are available without GP registration, however, they should when appropriate. Everyone should be registered GP whilst studying.

Please let us know when registering so we can make a note on your medical record.

We offer a translation service through our phone system. This allows translation services during telephone or face to face appointments. Please inform our administration team when booking appointments if translation services are required.

For urgent medical issues please call us on 020 7584 6301, ideally before 10am, and ask for the triage clinic. We will collect some information about your symptoms and the triage team will get back in touch with you later that day.

For non-urgent issues please submit a request via our online consultation portal Accurx. Our team can then review your query and offer you advice, book appointments for investigations, or arrange appointments with a specific clinician to discuss the issue further.

Our team may send you booking links through the Accurx appointment booking system. These usually come through via SMS message and allow you to see all available appointments and book a day and time that is convenient. 

You can view and cancel your appointments through the NHS app.

Ideally yes, we are unable to contact international phone numbers. We communicate with patients through calls and SMS. Not having a UK mobile number restricts your access to services and will cause delays to your care.  

We offer a range of services including appointments with;
-GPs
-Nurses & Healthcare Assistants
-Mental Health Practitioners
-Physiotherapists
-Clinical Pharmacists
-Therapists
-Psychiatry
-Health and Wellbeing coaches

We recommend reading our Appointments and Services pages to understand what is available and how you can access these services.

Some appointments need to be done face to face, whereas others can be managed by telephone. Usually the clinician will specify what type of appointment is required. If you have a preference please let us know so we can try and accommodate where possible.

We use some video consultation for some therapy services.

We will manage urgent medical issues the same day.

Non-urgent requests will be reviewed and patients will be contacted before the end of the next working day.

When we are open, please call us on 020 7584 6301, ideally before 10am, and ask for the triage clinic. We will collect some information about your symptoms and the triaging team will get back in touch with you later that day.

When we are closed, please call 111 or visit NHS 111 Online.

Call 999 or go straight to A&E immediately if you face a life-threatening emergency (such as severe chest pain, heavy bleeding, or sudden loss of consciousness)

Community pharmacies can help with many common conditions including coughs, colds, sore throats, hay fever, diarrhoea, simple skin conditions and minor infections.

They are often the quickest way to access advice and treatment.

Please cancel your appointment via the NHS App or by contacting our team on 020 7584 6301 or imperialcollege.hc@nhs.net. Most of the time we can offer the appointment to another patient.

If you fail to attend an appointment it will be marked on your record as Did Not Attend. If you miss multiple appointments you may be removed from the practice patient list.

We will still see you if you are no more than 5 minutes late for the appointment, otherwise you will be requested to reschedule. Please check in with reception as soon as you arrive.

Yes, if you have a usual GP then please let our team know.

When we are closed, please call 111 or visit NHS 111 Online.

Call 999 or go straight to A&E immediately if you face a life-threatening emergency (such as severe chest pain, heavy bleeding, or sudden loss of consciousness)

NHS 111 can help if you need medical help right now and you cannot contact your GP because we are closed.

Depending on what you need, you might be advised to:

– Call 999 or go to A&E in an emergency
– Go to an urgent treatment centre
– See an evening and weekend GP (out-of-hours GP)
– Book a callback from a nurse
– Get urgent specialist support, for dental or mental health problems
– Contact your own GP surgery
– See a pharmacist for help with a minor illness
– Look after yourself safely at home

More information https://www.nhs.uk/nhs-services/urgent-and-emergency-care-services/when-to-use-111/

You can access NHS 111
– By using 111 online
– In the NHS App
– By calling 111

Calling 999 and attending A&E is for life-threatening emergencies like serious road traffic accidents, strokes and heart attacks.

Examples of when to call 999 / attend A&E
– Severe chest pain
– Difficulty in breathing
– Unconsciousness
– Severe loss of blood
– Severe burns or scalds
– Choking
– Fitting or concussion
– Drowning
– Severe allergic reactions

Use NHS 111 if you think you need urgent medical help and you are not sure whether to call 999. 

NHS 111 can also check your symptoms and tell you what to do next. 

NHS 111 can dispatch an ambulance if their clinical assessment determines you need one.

NHS 111 can help if you need medical help right now and you cannot contact your GP because they are closed.

You can access NHS 111
– By using 111 online
– In the NHS App
– By calling 111

Depending on what you need, you might be advised to:

– Call 999 or go to A&E in an emergency
– Go to an urgent treatment centre
– See an evening and weekend GP (out-of-hours GP)
– Book a callback from a nurse
– Get urgent specialist support, for dental or mental health problems
– Contact your own GP surgery
– See a pharmacist for help with a minor illness
– Look after yourself safely at home

If you have had the item prescribed by us before, you can request a new prescription through the NHS App. If you are unable to use the NHS app then please send your request by email to imperialcollege.hc@nhs.net and include your name, date of birth, medication name, strength and dosage.

If we have not prescribed the item before, you may need to discuss the request with a GP before it can prescribed. Please submit your request via Accrux and attach any medical documents relating to your prescription and diagnosis.

Some medications are not available under the NHS.

More information available on our prescriptions page.

We ask patients to allow 48 hours for prescriptions to be processed and sent to your nominated pharmacy. Requests can be requested one week before the medication is due to finish. 

Yes. Most prescriptions are sent electronically through the NHS Electronic Prescription Service (EPS).

You can choose a nominated pharmacy and your prescription will be sent directly there for collection. You can change your nominated pharmacy at any time through the NHS App or by contacting us.

You will be given an option to choose a nominated pharmacy when you register with the practice.

Yes. The NHS App allows you to request repeat prescriptions without contacting the practice.

You can also track previous requests, view your nominated pharmacy and manage other healthcare services through the app.

We strongly recommend all patients download and set up the NHS App.

You can search online using the NHS service finder.

Many pharmacies can also provide advice and treatment for minor illnesses without needing a GP appointment.

Please request your medication as soon as possible and allow at least 48 hours for processing.

If you have completely run out, contact us on 020 7584 6301 for advice.

If the practice is closed, your local pharmacy may be able to provide an emergency supply of some medications. NHS 111 can also advise on urgent medication requests when we are closed.

Possibly, but overseas prescriptions cannot usually be issued automatically by a UK GP.

A GP will need to review your diagnosis, medical records and previous treatment before deciding whether the medication is appropriate and in-line with NHS prescribing guidelines.

Please submit your request via Accurx and attach any relevant medical documentation. Documents should be translated into English.

You should arrive in the UK with enough medication to last at least three months where possible.

Please bring copies of your medical records, clinic letters and prescription information. If these documents are not in English, please provide a translated copy.

We offer an extensive mental health service at the Health Centre which includes experienced GPs and Mental Health Practitioners (MHP) offering diagnosis, medication and support. Therapists offer a range of short term talking therapies. Psychiatric assessments are available to students via a referral from a GP or MHP, where clinically appropriate.

We run weekly webinars during the academic year (term time only) which explore student issues and personal development.  

Yes a GP or a Mental Health Practitioner at the Health Centre can help. Mental health concerns are one of the most common reasons students contact us. See our appointments page on how to contact us.

We offer a range of short term talking therapies which are available via a referral from a GP or Mental Health Practitioner. Please see our therapy page for more information of types of therapy available.

There is also a self-referral service available at North West London talking therapies service.

In addition your university may offer counselling services. Please visit your university website for more information.

During practice opening hours, please contact us for advice.

If we are closed and you need urgent mental health support, contact NHS 111 and select the mental health option. NHS 111 can arrange an urgent assessment and support from local mental health services. 

If you or someone else is at immediate risk of serious harm, call 999 or attend A&E.

Yes. A GP can discuss your concerns and review your symptoms.

If appropriate, we can refer you to an NHS assessment service. Please be aware that waiting times for specialist assessments can be lengthy.

If you already have a diagnosis from another country, please provide any medical reports or assessment documentation.

Please contact us as soon as possible if you are concerned about your eating, weight, body image or relationship with food

A GP or mental health practitioner can assess your symptoms and refer you to appropriate specialist support services where required. 

Sexual Health Clinics offer free confidential advice, condoms, contraception, emergency contraception, STD and HIV testing. The John Hunter Clinic and Dean Street Soho are local services. 

Dean Street Appointments can be made online or by calling 020 3315 6699.

John Hunter Clinic please visit website

Alternatively visit: Sexual Health (STI) Clinics For London and Surrey |CNWL Sexual Health Services
for more information.

Yes. We can provide advice and prescribe contraception. Please contact us through Accurx to discuss the options available and arrange an appointment if required.

Yes. Depending on your circumstances, testing may be available through the practice or through local sexual health services. Please contact us through Accurx if you would like advice regarding STI testing.

Emergency contraception works best when taken as soon as possible after unprotected sex.

You can obtain emergency contraception from many pharmacies, sexual health clinics and GP practices. Please contact us urgently if you require advice.

Yes. Sexual health information is treated confidentially in exactly the same way as all other medical information. Your records will not be shared without your consent unless there is a legal requirement or significant safety concern.

Yes. Sexual health services are available to international students in the same way as UK nationals. If you have concerns regarding contraception, STI testing or sexual health symptoms, please contact us

Students should ensure they are up to date with all routine NHS vaccinations.

This includes;
– 1x Meningitis ACWY vaccination
– 2x Meningitis B vaccinations at least 4 weeks apart
– 2x MMR vaccinations at least one month apart

If you have not had these vaccines you may be eligible to receive them on the NHS.

We can offer Meningitis ACWY and MMR vaccines at the Health Centre. Meningitis B vaccinations are available from pharmacies. Please see our vaccination page for information on each recommended vaccine and the eligibility criteria.

We do not require proof of your vaccination history, but it is important that you are up to date with recommended vaccines.

We provide NHS travel vaccinations.

Not all travel vaccines are available through the NHS and some may need to be obtained privately. Please see our travel page for information on which vaccines we offer.

Please contact us well in advance of your trip for advice.

Yes. We participate in the NHS seasonal flu vaccination programme.

Eligible patients will be invited from October until March each year. Similarly we will invite patients eligible for RSV and Pneumococcal vaccines.

We can provide certification when you have been seriously unwell and it has impacted on your exams or a major piece of coursework and you have consulted us about the illness. Please read our certification page for information on requesting mitigation.

We also recommend familiarising yourself with your universities mitigation policies.

We can provide assessment and certification to help with;

– Special exam arrangements
– Requesting a place in halls due to medical reasons
– Requesting an interruption from your studies

more information available on the certification page

Fit notes can only be issued after a clinical assessment where appropriate. For illnesses lasting 7 days or less, you can self-certify your absence and do not need a fit note from a GP.

If you need a fit note for a longer period, please contact us through Accurx.

Some letters, reports and forms are not covered by NHS funding and may incur a fee. Please contact our administration team. We will ask you to complete a private work request form and will advise you of any applicable charges before the work is completed.

Please allow up to 28 days for non-NHS letters, reports and forms to be completed. More complex reports may take longer.

The NHS App allows you to access a range of NHS services from your phone or computer.

You can order repeat prescriptions, view appointments, access your medical record and receive messages from NHS services.

We recommend all patients have the NHS App and please ensure notifications are turned on.

The easiest way is to download the NHS App and complete the identity verification process. Most patients can complete this online without visiting the practice.

Yes. Most patients can access parts of their GP record through the NHS App.

Additional information may become available over time in line with NHS guidance. If you would like to request access to historical data that is currently not visible then please get in touch with our administration team via Accurx.

Yes. Patients can contact us using our Accurx online consultation system.

This is the preferred method for most non-urgent enquiries. You can use the Accurx through the NHS App or via the link https://accurx.nhs.uk/patient-initiated/E87677

Please notify us by email at imperialcollege.hc@nhs.net if your address, phone number, email address or other personal details change.

Many updates can be submitted online through Accurx or the NHS App.

No. You are responsible for your own healthcare, your medical information is confidential.

We will not share information with parents, family members or friends without your consent unless there is a legal requirement or significant safety concern.

You may wish for us to share some information with a parent or guardian. Please contact us via Accurx and request a Permission to Share Limited Health Information Form.

We will not share information with your university without your consent unless there is a legal requirement or significant safety concern.

Yes. All NHS staff are bound by strict confidentiality rules.

Your medical information is only accessed by staff involved in your care or where required for NHS administrative purposes.

Healthcare professionals involved in your care may be able to access relevant NHS records where appropriate and permitted by law.

This helps ensure safe and effective treatment across NHS services.

If you register with us from another GP practice in England, your NHS medical record is normally transferred electronically.

You do not need to arrange this yourself.

If your previous GP was in Scotland or Wales, your records will be printed and couriered to us. This can cause a delay in us receiving your records. Therefore, if you have a repeat medication or significant health problem, it would be advisable to request a copy of your relevant medical records and share with us by email at imperialcollege.hc@nhs.net