Patient Feedback
We will publish data on our monthly friends and family test results and share some of the actions we have taken to improve our services.
Friends and Family Test Monthly Results 2025
January – 90% positive, 6% negative
February – 92% positive, 3% negative
March – 97% positive, 0% negative
April – 95% positive, 4% negative
Friends and Family Test Results 2024
We received 1454 responses to Friend and Family Test surveys in 2024
How you rated our service
Very good – 1226 responses (84.3%)
Good – 138 responses (9.5%)
Neither good nor poor – 22 responses (1.5%)
Poor – 31 responses (2.1%)
Very poor – 35 responses (2.4%)
Monthly breakdown
January 2024 – 93% positive, 6% negative
February 2024 – 89% positive, 10% negative
March 2024 – 92% positive, 6% negative
April 2024 – 94% positive, 4% negative
May 2024 – 91% positive, 7% negative
June 2024 – 94% positive, 4% negative
July 2024 – 93% positive, 5% negative
August 2024 – 98% positive, 2% negative
September 2024 – 96% positive, 4% negative
October 2024 – 95% positive, 1% negative
November 2024 – 96% positive, 2% positive
December 2024 – 96% positive, 4% negative
Thank you for feedback and comments!
You Said and We Did!
In January 2025 – we received feedback regarding instances where clinicians called patients later than their appointment time. We try to contact patients as close to the appointment time as possible but unfortunately it is not always possible. To try and mitigate some of the inconvenience to patients we are introducing sending a SMS to you to keep you informed should a clinician run behind schedule by 30 minutes or more.