Ordering repeat prescriptions
Repeat prescriptions can be re-issued without needing an appointment. The NHS App is the easiest way to view and order repeat medications.
Not all regular medications are available on repeat as they require a medication review before issuing. If the medication you need is not showing on the NHS App then please contact our admin team on 020 7584 6301 to arrange a review.
Newly Registered Patients with Repeat Medications
Please email us evidence of your repeat medications when you register. This should be a letter from your previous doctor or consultant confirming the medications and dosages, as well as linking to a diagnosis.
Some medications may require a referral to a specialist before being issued. Please ensure you have adequate supply before registering with us to avoid running out of medication. Some medications are not available to be prescribed in the UK and alternatives may be offered.
Online via NHS App
This is the easiest, fastest and most efficient way of ordering your repeat medications.
NHS AppThe NHS App will show you all your repeat medicine and dosage and you can choose the ones you need. Once the request is processed by the Health Centre, the prescription can be electronically sent to your nominated local pharmacy for collection.
You can download the NHS app through the app store on your mobile phone. New accounts can be set up through the NHS app. You may need to submit ID to verify your account. Alternatively you can access your NHS account through your web browser
Patients can continue to use SystmOnline to submit repeat prescription requests. However we encourage patients to change to the NHS App, which has greater functionality.
By Email
When requesting repeat prescriptions via email please ensure you include your full name, date of birth, and details of the medication being requested.
Contact usIn Person
Tick required medications on your repeat medication slip (right hand side of prescription) and hand to a Patient Coordinator at reception.
By Post
Tick required medications on your repeat medication slip (right hand side of prescription) and send in the post.
To avoid confusion and mistakes please make sure all requests are clearly written including the full name of the required medicine (as shown on the box) and the dosage.
We regret that we are unable to accept telephone requests for prescriptions.
Collecting your prescription
You can usually collect your prescription from the pharmacy two working days after you have ordered it.
Nominate a pharmacy
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
Collecting your prescription
You can usually collect your prescription from the pharmacy 48 hours after you have ordered it.
Change your pharmacy
You can change your nominated pharmacy at any time:
- At your GP practice
- At any pharmacy that accepts repeat prescriptions
- Using our online system via the button below:
If you get regular prescriptions, the Electronic Prescription Service (EPS) may be able to save you time by avoiding unnecessary trips to your GP. EPS makes it possible for your prescriptions to be sent electronically to the pharmacy or dispenser of your choice.
Choosing a pharmacy or dispensing appliance contractor to process your EPS prescription is called nomination. This means you’ll no longer have to collect a paper repeat prescription from your GP practice – instead, you can go straight to the nominated pharmacy or dispensing appliance contractor to pick up your medicines or medical appliances.
For more detailed information, download the EPS patient information leaflet or watch this video:
Asking questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works,
how and when to take it, possible side effects and answers to
your common questions.
Frequently asked questions
What does it mean if you ask to do a medication review?
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
How much do prescriptions costs?
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
NHS Charges
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.65
- 12-month prepayment certificate (PPC): £111.60
- 3-month PPC: £31.25
If you have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a Prescription Prepayment Certificate.
Telephone advice and order line 0845 850 0030
General Public – Buy or Renew a PPC On-line
If you think you may be exempt from prescription charges, please collect a form from our reception staff. There is further information about prescription exemptions and fees on the NHS website
What should you do with old medicines?
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
Can I get a private prescription?
A private prescription is not written on an official NHS prescription and so is not paid for by the NHS. A prescription is a legal document for which the doctor, who has issued and signed it, is responsible. A doctor you see privately is unable to issue an NHS prescription.
The Health Centre is unable to provide private prescriptions as NHS prescriptions.
The cost of a private prescription is met wholly by the patient and is dictated by the cost of the medicine plus the pharmacists charge for supplying it.
What do pharmacists do?
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
• coughs
• colds
• sore throats
• tummy trouble
• aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.